Terms and Conditions

Amazon Jackpots Casino provides this page to explain the rules that apply when you access or use the website, create an account, play games, take part in promotions, purchase coin packages, or use any related services offered through the platform.

By registering an account, logging in, making a purchase, claiming a bonus, or otherwise using the site, you agree to these terms and conditions. These site terms are designed to set clear expectations for both players and the operator, including account use, platform rules, payment and redemption checks, bonus conditions, and acceptable behavior.

Amazon Jackpots Casino operates as a social and sweepstakes-style casino platform under Mamba Limited. These service terms apply together with any related rules, policies, promotional conditions, and sweepstakes rules that may appear elsewhere on the site.

Who Can Use Amazon Jackpots Casino

Amazon Jackpots Casino is intended only for adults. You must be at least 18 years old, or the legal minimum age for online gaming or sweepstakes participation in your state or location, whichever is higher.

It is your responsibility to make sure that access to the platform is lawful where you are located. If local law does not allow you to use the services, you should not register or play.

Access may be restricted, blocked, or limited in certain states, territories, or other regions. Based on currently published availability information, the platform is not intended for players located in Washington, Idaho, Louisiana, Michigan, Nevada, Montana, Delaware, Connecticut, New Jersey, New York, California, or Tennessee. Availability may change over time, and the operator may update location restrictions as needed.

Account Setup and Registration Rules

When creating an account, you must provide accurate, complete, and current information. This includes your name, date of birth, contact details, and any other information reasonably requested during registration or later account review.

Your account must be registered in your own name. You may not open an account for someone else, use another person’s details, or create an account on behalf of another individual.

The operator may limit the number of accounts any one person, household, device, payment method, or shared environment may use. If duplicate, linked, or unauthorized accounts are identified, Amazon Jackpots Casino may review, restrict, or close them in line with these account rules.

If your personal details change, you should update them promptly so your account records remain accurate.

Identity Checks and Verification Requests

Amazon Jackpots Casino may request documents or additional information to confirm your identity and protect the platform. Verification may be required during registration, before certain promotions are applied, before redemptions are processed, or whenever account activity calls for review.

Verification may include confirmation of:

• identity
• age
• address
• payment method ownership
• source of funds where appropriate
• general account security details

Requested documents may include a government-issued ID, proof of address, copies or screenshots relating to a payment method, or other reasonable supporting records. Before a first redemption request, players may be required to complete Know Your Customer checks.

If requested information is not provided, cannot be verified, or appears inconsistent, the operator may delay, limit, suspend, or refuse access to some or all services until the review is complete.

Your Player Account and Login Security

You are responsible for keeping your login details secure and confidential. Any activity that takes place through your account may be treated as activity authorized by you unless and until you notify support of a security issue.

Player accounts are personal. They may not be shared, transferred, sold, assigned, lent, or otherwise used by any other person. You may not allow a friend, family member, or third party to access or play through your account.

If you believe your account has been accessed without permission, you should contact support as soon as possible through the site’s official support channels or by email at support@amazonjackpotscasino.com.

Deposits, Purchases, Redemptions, and Account Balances

Amazon Jackpots Casino may offer payment options such as Bank Transfer, MasterCard, and Visa, but available methods can vary by location, device, banking provider, and operational status. A listed payment option is not a promise that it will always be available for every player or every transaction.

Processing times, minimum and maximum limits, verification steps, and account checks may also vary. Purchases may be reviewed before completion, and redemption requests may be reviewed before approval.

The platform uses a dual-currency model that includes Gold Coins and Sweeps Coins. Gold Coins are used for standard social gameplay and are not redeemable for cash prizes. Sweeps Coins are used for promotional sweepstakes-style play and may become eligible for prize redemption if all applicable rules are met.

Published promotional information indicates that Sweeps Coins generally carry a 1x playthrough requirement before becoming eligible for redemption. A minimum of 100 eligible Sweeps Coins may be required to submit a redemption request, although specific redemption rules may change and should be checked on the site at the time of request.

Redemption processing can depend on verification status, payment or prize method, request amount, account history, and compliance review. Amazon Jackpots Casino may place reasonable holds on transactions while checks are completed.

Bonus Terms, Promotional Rules, and Sweepstakes Offers

From time to time, Amazon Jackpots Casino may make bonuses, free Sweeps Coins, free Gold Coins, login rewards, mission rewards, promotional wheel spins, purchase offers, or other incentives available. All such offers are subject to their own bonus terms in addition to these general conditions of use.

Promotional rules may cover matters such as:

• player eligibility
• state or location restrictions
• opt-in requirements
• time limits
• playthrough requirements
• qualifying purchases
• game restrictions
• prize or redemption limits
• bonus cancellation or withdrawal of offers

Examples of publicly described offers include a registration reward, a first purchase package, daily login rewards, Power Boost rewards, weekly purchase promotions, tournaments, and an Alternative Method of Entry for eligible players. These offers may not always be available, and they may be changed, paused, or withdrawn at any time.

Published information also indicates that certain promotions are not available in restricted states, including Washington, Idaho, Louisiana, Michigan, Nevada, Montana, Delaware, Connecticut, New Jersey, New York, California, and Tennessee.

Before taking part in any promotion, you should read the specific offer rules carefully. If there is a difference between a general page summary and the detailed promotional rules, the more specific promotion terms will usually control for that offer.

Gold Coins, Sweeps Coins, and How the Platform Works

Amazon Jackpots Casino operates on a social casino and sweepstakes model. Gold Coins are intended for entertainment play on the platform. They have no cash value, are not redeemable, and are used for standard site gameplay.

Sweeps Coins are promotional tokens used in sweepstakes gameplay, subject to eligibility, verification, and the official rules in effect at the time. Purchasing Gold Coins is not required in order to participate in sweepstakes promotions where a free method of participation is made available.

If the platform offers an Alternative Method of Entry, that process must be followed exactly as described in the current official sweepstakes rules. Requests that do not meet the stated format, timing, wording, or submission requirements may be rejected.

Games, Features, and Access May Change

Amazon Jackpots Casino aims to provide access to a wide range of games and features, including slots, fish shooting games, jackpot-style titles, and other social casino content supplied by third-party studios such as NetEnt, Betsoft, Playson, Relax Gaming, BGaming, Red Tiger Gaming, Big Time Gaming, NoLimit City, and others.

That said, game access can vary for many reasons, including state restrictions, device compatibility, software updates, provider availability, maintenance, compliance reviews, and technical conditions. A title or feature available one day may not be available the next.

The operator may add, remove, suspend, rotate, or limit games, promotions, account features, or service functions at any time. Amazon Jackpots Casino does not guarantee that every game, software provider, bonus feature, or payment option will always be offered in every market or on every device.

Fair Play Standards and Prohibited Activity

All players are expected to use the platform fairly and lawfully. You may not use Amazon Jackpots Casino in a way that harms the operator, other players, payment systems, promotional integrity, or the normal operation of the site.

Prohibited behavior includes, without limitation:

• using false, misleading, or incomplete personal information
• opening unauthorized multiple accounts
• allowing another person to use your account
• engaging in fraud, deception, collusion, or payment abuse
• attempting chargeback abuse or reversing legitimate transactions without basis
• abusing bonuses, sweepstakes entries, or promotional mechanics
• attempting to manipulate game outcomes, systems, or account balances
• using bots, scripts, auto-clickers, crawlers, or other unauthorized automated tools
• using the services for unlawful purposes
• interfering with site security, software, or network performance

If account activity appears irregular, coordinated, deceptive, or inconsistent with normal personal use, the operator may investigate and take reasonable protective action.

When Amazon Jackpots Casino May Restrict or Close an Account

Amazon Jackpots Casino may refuse service, restrict access, suspend promotional eligibility, place a transaction or redemption on hold, freeze account activity for review, or close an account where it reasonably believes that:

• these site terms have been broken
• verification remains incomplete
• false information has been provided
• a location restriction applies
• misuse, fraud, or promotion abuse may have taken place
• security risks are present
• a third-party provider or compliance requirement requires review

Where appropriate, the operator may request further information before making a final decision. These rights are intended to protect the platform, its users, and the integrity of the services, not to create unfair barriers for legitimate players.

Handling Errors, Malfunctions, and Technical Problems

Like any online platform, Amazon Jackpots Casino may occasionally experience technical issues. These can include interrupted sessions, display mistakes, incorrect bonus triggers, pricing or package errors, balance misstatements, payment processing issues, software bugs, or game malfunctions.

If an obvious error occurs, the operator reserves the right to investigate, correct the mistake, and address any related account effect in a fair and reasonable manner. This may include adjusting balances, reversing an incorrectly credited bonus, canceling transactions affected by a clear malfunction, or pausing a redemption while the issue is reviewed.

A technical issue does not automatically create a right to receive a mistaken balance, promotion, outcome, or award.

Responsible Gaming and Player Protection

Amazon Jackpots Casino encourages players to treat gaming as entertainment, not as a way to make money. If your play is becoming difficult to manage, you should consider taking a break and using any available responsible gaming tools or account restrictions offered by the platform.

You may also wish to review the site’s Responsible Gaming page for more information about safer play, limits, and support options.

Site Content and Intellectual Property Rights

The Amazon Jackpots Casino website, including its branding, design elements, graphics, text, logos, original content, software components, and other materials, belongs to the operator or its licensors and is protected by applicable intellectual property laws.

You may use the site for personal, non-commercial use only in line with these terms and conditions. You may not copy, modify, republish, scrape, distribute, reverse engineer, or commercially use protected site materials without prior written permission, except where the law clearly allows otherwise.

Third-Party Games, Tools, and Service Providers

Some parts of the platform may be supplied or supported by third parties. This can include game studios, payment processors, identity verification partners, customer support systems, analytics tools, and prize fulfillment providers.

Those services may be subject to their own technical requirements, operating limits, or downtime. Amazon Jackpots Casino is not responsible for every external interruption, delay, or incompatibility caused by third-party systems, although it may work to resolve issues where possible.

You may also need to comply with certain third-party process requirements when using payment methods, verification services, or prize-related tools.

Limits on Liability

To the fullest extent allowed by applicable law, Amazon Jackpots Casino is not responsible for losses, damages, delays, or missed opportunities resulting from matters outside its reasonable control or from misuse of the platform.

This includes, for example, problems caused by:

• internet or device failures
• unsupported browsers or operating systems
• user mistakes
• account access by someone who obtained your login credentials due to your own failure to keep them secure
• third-party payment or software outages
• maintenance periods
• force majeure events
• temporary service interruptions
• location-based access restrictions
• actions reasonably taken to protect the platform or complete compliance checks

Nothing in these service terms is intended to limit any rights that cannot legally be excluded under applicable law.

Services Are Provided Without Ongoing Guarantees

Amazon Jackpots Casino provides the website, games, account features, and related services on an “as is” and “as available” basis. While the operator aims to offer a reliable experience, it cannot promise uninterrupted access, constant availability, or error-free operation at all times.

There may be periods when parts of the site are unavailable due to maintenance, upgrades, third-party issues, regional restrictions, or unexpected technical problems.

Updates to These Terms

Amazon Jackpots Casino may revise these terms and conditions from time to time to reflect changes in the service, business operations, promotional structure, legal requirements, or player protection measures.

Unless otherwise stated, the most recent version posted on the website will apply from the date it is published. Continued use of the platform after an update means you accept the revised site terms.

You should review this page from time to time so you stay informed about the current rules that apply to your account and use of the services.

Other Policies You Should Review

These terms work alongside other important pages and policy documents published on the website. Depending on your activity, you may also need to review the Privacy Policy, bonus rules, cookie policy, sweepstakes rules, and any anti-money laundering or identity verification policies that apply to your account.

If there is a question about a specific promotion, redemption, or privacy matter, the more directly relevant policy or offer rules should also be read carefully.

Questions and Support

If you have questions about these terms, your account, verification, or how the platform works, you can contact Amazon Jackpots Casino through its official support options. Based on published contact information, support is available by live chat on the website and by email at support@amazonjackpotscasino.com.

These rules are meant to create a clear and fair framework for using the Amazon Jackpots Casino website, account features, games, sweepstakes promotions, and related services. By continuing to access or use the platform, you confirm your acceptance of the current terms that apply to your use of the site.